Refund policy

If you pay and a token is not delivered, you are entitled to a replacement or a full refund. Because tokens are digital codes consumed on use, the following terms apply.

When you get a refund or replacement

• Payment succeeded but no token was delivered.
• A token was confirmed faulty on its first use (contact us before reusing it).
• You were charged more than once for the same order.

When refunds don’t apply

• The token was delivered and already used to check a result.
• You bought the wrong product but the delivered token is valid and unused — we’ll help, but can’t refund a working, delivered token automatically.
• Issues with your result content (grades, withheld results) — these are NECO matters, not token faults.

How to request help

Email [email protected] (or use the contact form) with your order reference. We aim to respond within one business day. Approved refunds are returned to your original payment method.

We are an independent service. necoresultchecker.com is not affiliated with, endorsed by, or operated by the National Examinations Council (NECO).